Refund policy

Return Policy

At Edelwerk Mode, we’re committed to delivering fashion that reflects your unique style. We stand behind every piece we offer, ensuring that your experience with us is seamless and satisfying.

If you’re not completely happy with your purchase, we’re here to help. Please review the terms below to initiate a return or exchange.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Returns Details

We accept returns within 30 days of receiving your order.

Items must be in new, unused condition and returned in the original packaging.

We offer free returns! We will cover the return postage costs and provide you with a prepaid return shipping label.

No restocking fees will be applied.

Refunds will be processed within 10 days after we receive and inspect your return.

If you need to initiate a return, simply email us at info@edelwerkmode.com, and we’ll provide the necessary instructions and your prepaid return label.

Returned items must be sent to the following return address:

Return Address
BETA PREP INC
29 Kenhar Dr
Toronto, ON M9L 1M9
Canada

Customers must inform our support team before sending any return. Returns sent without prior notification and authorization may not be accepted.

It is not possible to return goods after this 30-day period. Our refund policy is subject to the Terms of Service.

Damaged or Incorrect Order

If your order arrives damaged or you’ve received the wrong item, please contact us at info@edelwerkmode.com. Provide your full name, order number, and clear photos of the issue. We will promptly arrange a replacement or issue a full refund.

Refunds

Once we receive your returned item:

Refunds will be issued using the same payment method as the original purchase.

Funds typically appear on your statement within 10 days after processing.

Exchanges

We accept exchanges within 30 days of receiving your order. To exchange an item:

Initiate a return for a refund following our return process.

Email us at info@edelwerkmode.com and we will guide you through the process.

Items sent for exchange must be new and unused.

Cancelling Orders

If you need to cancel your order:

Email us at info@edelwerkmode.com before your order has shipped.

If your order has already been dispatched, you can initiate a return once it arrives.